Shipping policy

Return Policy

We want you to love what you ordered. If something isn’t right, we’re happy to help.

Returns & Exchanges You have 30 days from the date your order is delivered to return or exchange eligible items.

Eligible Items

  • Items must be unworn, unwashed, and in their original condition
  • All original tags and labels must still be attached
  • Items must be in the original packaging (when applicable)

Non-Returnable Items

  • Final sale / clearance items
  • Underwear, intimates, swimwear, and hosiery (for hygiene reasons)
  • Personalized or custom-made items
  • Items marked as “Final Sale”
  • Gift cards

How to Start a Return or Exchange

  1. Log into your account on our website and go to your order history, or email us at [your-support-email] with your order number.
  2. We’ll send you a return authorization and instructions.
  3. Pack the item(s) securely in the original packaging (or a sturdy box) and include the return form if provided.
  4. Ship the package using a trackable method. We recommend keeping the tracking number until your return is processed.

Return Shipping

  • You are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong item.
  • For defective, damaged, or incorrect items, we will provide a prepaid return label.

Refunds

  • Once we receive and inspect your return, we will process your refund within 5–7 business days.
  • Refunds are issued to the original payment method.
  • Original shipping charges are non-refundable (except in cases of our error).
    • Please allow additional time for the refund to appear on your statement depending on your bank or card issuer.

Exchanges

  • If you would like a different size or color, please indicate this when you start your return.
  • Exchanges are subject to availability. If the item is unavailable, we will issue a refund instead.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a free return and send a replacement or issue a full refund (including original shipping).

Late or Missing Refunds If you haven’t received your refund after the processing time, first check your bank account again. Then contact your credit card company or bank, as it can take extra time for the refund to post. If you’ve done both and still don’t see it, please contact us.

Questions? Email us anytime at flovedco@gmail.com or message us through the contact form on our site. We’re happy to help.